FAQ

Frequently asked questions

Can I hang my frame on a wall?

Yes! Your artwork frame will have a "sawtooth" hanger attached when it arrives so it will be ready to hang!

Can I display my frame upright?

You can stand your frame up on a solid surface to an upright position if it is in a safe place and unlikely to be knocked. However if you would like to tilt it back slightly and have it fully supported we have a unique easels that is easily attached to the back of the frame at the bottom that will fully support the frame. The stand is unique and not readily availble in the UK, it's fantastic as it is not be visible through the glass so will not distract from the artwork. You can order these as an optional extra.

I need my order quickly, what can I do?

We try to meet all reasonable requests wherever possible, please let us know when you place your order if you need to receive your artwork by a certain date and we will do our very best to acheive this!

Can I choose my own font?

The fonts we use are chosen because they are clear and cut well in the designs. Some fonts can be too thin in places and these do not cut well. If you have a particular font in mind, just let us know and we’ll see whether we feel it would work. There are literally 1000’s of fonts available and some are perfect and others are just not suitable at all.

Can I choose a different colour paper to the ones listed?

We offer black, white, baby pink, baby blue and ivory (cream) paper as we feel these work well with the frame colours. If you have a particular paper colour request we can see if we can get this for you but we cannot exact colour match to fabrics, flowers or themes.  The PaperCuts are capsulated in glass so your décor colour will show through the frame so it will always be a perfect match to the background wall colour whether you display your frame.

Can I have a different colour frame?

All our frames are custom made for us in black, white or Natural wood. We are not able to offer colours as standard but if you have special request we can ask our framer whether the colour is available and let you know!.

Can I have a different size frame?

All our frames are custom made for us and the outside measurement is 13” x11” x 1” We are not able to offer other sizes as standard but if you have special request we can ask our framer to make the frame to a different size when we next place an order for frames.

What size paper do you use in the papercut?

We use A4 cotton art paper which is 297mm x 210mm or 11.7 x 8.3inches.

Can I see a proof before you cut the design?

Absolutely! We will send you a proof as soon as we've finished the design. As each design is unique, this will take a few days to do but it is usually within 14 days of placing your order.

Can I alter the design I want after seeing the proof?

If the change is small and doesn’t affect the layout of the design at all then we will be able to make slight adjustments without any charge. If the change is significant i.e it affects more than a word or two then this will involve more design time and we will charge £25.00 for a significant change to cover our time.

Am I able to cancel my order?

If we have started the design you will be charged £25.00 to cover our design time, the balance will be refunded to you. You will not be able to cancel your order after the proof has been approved and we will not be able to refund any of the amount paid and your order will be completed. This does not affect your statutory rights. Please refer the T&C.

Can the frame be sent to another address?

Yes, you will be given the option to give an alternative shipping address when you place your order.

Can you send frames overseas?

No we are very sorry but we cannot ship outside of the UK and Europe at the moment.

What happens if my frame arrives damaged?

We hope that this doesn't happen but as your frame contains glass there is always the possibilty that if it is not handled with care in transit it could be damaged. Unfortunately we are not able to repair frames as the artwork is permanently sealed into the glass so if your frame arrives damaged please contact us as soon as you recieve it so that we can advise how to proceed to get you a replacement as quickly as possible.

© Paperazzi Papercuts 2012